How can i track moneygram online

Estimate Fees. Track a Transfer. How to send money. How to receive money. Reliably send and receive money around the world Our global network includes well-known retailers and businesses in over countries and territories. Our Services Send for cash pick-up. Send to a Bank Account. Send to a Mobile Wallet. With MoneyGram, your money gets where you need it, when you need it. You can request information on transactions from 1 to 10 years for a fee. You may be the order's sender, receiver, or even a third-party.

You need to get this form from the MoneyGram website in the Money Order section for service forms. You may want to print out a couple of copies in case you make a mistake filling it out the first time. Pay the fee online on MoneyGram's website or at a physical agent's location. Either service should provide you with a reference number that will go on the historical request form. Include the appropriate reference numbers you paid the historical service fee with in Part 3 of the form.

MoneyGram does not retain records longer than 10 years. Fill out the proper sender and receiver names. You will need to do this for each MoneyGram order you want information on. If you are a third-party requester, you will need to submit appropriate identification.

Photocopies proving your identification as next of kin to a deceased sender or recipient of a MoneyGram transaction is acceptable. Lawyers representing a client will need to send a Power of Attorney authorization with the form and allow an additional weeks for MoneyGram's legal department to process the request.

Attach appropriate identification to the form. This should be a photocopy of your identification as the sender, recipient, or third-party. Contact MoneyGram representatives if you want more details. The historical transactions will only contain basic information. If you want copies of signatures, hard copies of receipts, and more information on senders and receivers then you will have to ask for a "subpoena.

If you want to get details such as duplicates of signatures, physical receipts, and addresses then you need to ask MoneyGram representatives for instructions.

Use the main contact form in this case. Not Helpful 8 Helpful Is it possible to track the money to the location it's picked up? Also do they have cameras at these locations? Does the person receiving the MoneyGram have to show ID? Yes, You can track down the location of the branch where the money you've sent was claimed, and yes, there are cameras or CCTV.

As for the ID question, usually yes, but this may vary from location to location. Not Helpful 10 Helpful Not Helpful 0 Helpful In the case that the reference number gets lost, a sender or receiver can call MoneyGram customer service at MoneyGram and provide either the sender's phone number or receiver's name along with send date or amount to obtain the reference number.

Not Helpful 1 Helpful How can I track it and find out if it has been delivered? Visit any Moneygram outlet with your reference number. They can help you track it.

Not Helpful 9 Helpful You can try calling MoneyGram customer service. Just provide the phone number you used in that transaction, confirm your name and your receiver's names, and the amount of money and they should be able to give you the reference number.

If you have not received the money, the sender can get a refund at any time. What should I do if I purchased a MoneyGram money order and sent it as payment to my PayPal account, but they do not show it as received? Try contacting the company you used! They might know what to do and fix it as soon as they can. Not Helpful 5 Helpful 5. Can I find out the amount of the money transfer when I am unable to contact the sender?

For security purposes, MoneyGram will not release that information. Not Helpful 3 Helpful 3. I sent a MoneyGram to Nigeria today and have been informed by the recipient that the transaction is "unavailable," but the money went out fine on my end.

What could the problem be? You got scammed. Nigeria is a nation know for scammers. They often offer you a share in a larger sum of money if you send them a little money "for now" until things "clear" or pretend to date or be in love with you so you will send them money to get out of the country to "come see you," or claim they are serving in the military and need your help, etc.

The BEST thing you can do at this point is to contact MoneyGram with you reference number or phone number you purchased it with and ask them to track it and see if it has been cashed. If by some miracle it hasn't, tell them your story and get a refund! Not Helpful 0 Helpful 5. Include your email address to get a message when this question is answered. Retain the original money order submission stub purchaser's receipt. Helpful 0 Not Helpful 0. It is up to the purchaser of the money order to submit claims on lost orders.

Make sure you have proper identification and reference numbers when asking about or picking up money orders. Historical information requests usually take 10 days, though third-party requests with Power of Attorney can take weeks longer.

MoneyGram retains records for 10 years. Helpful 11 Not Helpful 2. Keep in mind that neglecting to include copies of receipts and order numbers may delay claim s processing. Helpful 10 Not Helpful 2. If you fail to submit the processing fee for claims, it will be taken out of the refunded money order. Helpful 8 Not Helpful 2.

Helpful 13 Not Helpful 6. Financial institutions can delay processing money orders for a day or more due to internal policy or currency conversion. Helpful 8 Not Helpful 5. Related wikiHows How to. How to. More References 9. About This Article. Co-authored by:. Co-authors: Updated: July 8, Categories: Featured Articles Money Transfers.

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